May21135 Innovation in Business- Q3 2024 | 6 Established in 2020, Fine Sounds UK is part of the McIntosh Group, a leading designer, manufacturer, and marketer of high-end home audio equipment worldwide. Fine Sounds UK specialises in importing and developing the customer experience of the finest audio and video solutions to the UK and Ireland. As a part of the McIntosh Group, the company is the exclusive distributor of prestigious audio brands like McIntosh and Sonus faber. With access to some of the finest audio equipment available, Fine Sounds UK holds an advantageous position within the market. The company resells its high-end solutions to independent Hi-Fi, audio visual, and consumer audio stores across the country. Ultimately, it aims to build a network of incredibly detailed, highvalue service oriented dealers to ensure that its end-users’ needs are met. Fine Sounds UK takes a client-centric approach, first aligning itself with its end-users’ requirements. Then, it designs its communication channels, assets, and team in such a way that provides its dealers with what they need to excel with the client. This includes providing stock in the UK, immediate access to information and digital assets, customised support, marketing, and smart assets. At its core, Fine Sounds UK aims to support its dealers in providing the very best service, and strives to generate customers for them, either in-store or online. “Keeping close communication with dealers and asking for feedback on how we are servicing them is key to trust,” says Andy. “We invite criticism; it helps us better understand their needs and ensure that we can keep being the best at what we do.” Fine Sounds UK remains at the forefront of innovation due to its commitment to customer service. The company keeps it simple and opts to help its immediate customer generate the best end-user experience. By ensuring that it remains knowledgeable and current with market trends and changes, Fine Sounds UK can anticipate its clients’ needs to provide value-added services. By inviting criticism and feedback, Fine Sounds UK can continually assess and enhance its offerings, ensuring that it stands out in the market for delivering the most cutting-edge solutions. This includes monitoring the market for emerging technological advancements in audio equipment. “Communication is the key to innovation,” Andy tells us. “We need to stay true to our vision: to be the best at what we do. Innovating by using new technologies and software solutions is something that any business can do. Complacency is the enemy of value; it will erode performance, which will ultimately destroy relationships.” Relationships are strong within the team at Fine Sounds UK, with a culture focused on being a safe place to fail. The company inspires success and invites dynamic discussions amongst employees, setting the team free to critique each other and themselves. This ensures that everyone is accountable to each other, and time together is an opportunity to learn. With this approach, Fine Sounds UK strives to be the best at what it does, and each member of the team shares this goal. Fostering such a culture positions Fine Sounds UK on a path to success. The company continually looks to innovate and improve and encourages its employees to get involved with this journey. With impending plans for optimisation and development, Fine Sounds UK demonstrates exactly why it has been awarded the prestigious title of the Audio Components Distributor of the Year 2024 – UK. Currently, Andy tells us that the biggest challenge faced by Fine Sounds UK is itself. The company must remain lean and agile in such a competitive environment, so resisting the desire to increase cost-base can be difficult. However, it recognises the importance of investing in the areas that move the needle and staying aware of those that do not. This strategical perspective enables Fine Sounds UK to retain a keen business acumen that ensures continued success. Of the company’s future, Andy says, “We’re leaning into inventory optimisation, with a companywide MRP system that ensures we always have stock on hand. Inventory optimisation is a critical component to win. We are also developing our support systems for custom integration and cinema, working even more closely with our dealers to help them design amazing audio and cinema systems for their clients!” Contact: Andy Oattes Company: Fine Sounds UK Web Address: www.finesounds.uk Audio Components Distributor of the Year 2024 – UK Fine Sounds UK is a significant player in the high-end audio market, renowned for importing and distributing premium audio products across the UK. The company works closely with top retailers and installers to ensure their brands are well-represented and supported. Following Fine Sounds UK receiving its title in the PropTech Awards 2024, we speak with Country Manager Andy Oattes. Aug24067
RkJQdWJsaXNoZXIy MTUyMDQwMA==